Shipping policy
4. Shipping Policy
Effective Date: December 2025
We roast-to-order, ensuring your coffee reaches you fresh, never shelf-aged.
Processing
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Orders are roasted and dispatched within 24–48 hours (Mon–Sat).
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Orders placed after 3 PM or on weekends roast next business day.
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Peak periods (Diwali, Christmas) may add 1–2 days.
Delivery
| Shipping Type | Cost | ETA |
|---|---|---|
| Standard (< ₹500) | ₹60 | 4–7 days |
| Free (≥ ₹500) | Free | 4–7 days |
| Express (Air) | Calculated at checkout | 2–4 days |
Tracking
Once shipped, you’ll receive an email/SMS with a live tracking link. Please allow 24 hours for activation.
Damaged or Missing Parcels
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If packaging appears tampered or crushed, do not accept delivery.
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Refuse and contact support@ikkis.coffee immediately — we’ll replace the order.
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If tracking shows “Delivered” but you haven’t received it, inform us within 48 hours; we’ll investigate with the courier.
Incorrect Address / RTO
If a parcel returns due to an incorrect address, reshipping costs apply. Please double-check your details before confirming.